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ORDERS

 I ordered the wrong size by mistake. What should I do?

No problem! Contact us immediately by e-mail or call us Toll Free at 1-855-999-2655 and we will adjust your order right away to the correct size. 

 Is shipping free?

YES! We offer free complimentary shipping with all orders above $50.00

 How long does my order take to receive? 

We want our customers to get their items right away! it takes between 5 to 7 business to deliver your order. You may also contact us if ever you need them sooner, we can always accommodate. 

 I am a US customer, do I have to pay taxes or duties?

A Dream Fit is a Canadian based company, therefore we do not charge any taxes nor duties to our American customers! 

 

ACCOUNT INFORMATION

 How do I register for an account?

Click the account button on the top right of the window and click on Register. Or 

 What do I do if I forgot my password?

Click the account button on the top right of the window and press on Login. Then, at the bottom of the box, press on "Forgot Password" and follow the process.

 Do I need to make an account to checkout?

If you are not comfortable registering to our website, no problem! No need to create an account, you may checkout as a guest. 

 Is my information secure?

Our website is backed by Mcafee Secure Checkout to protect all your information including your credit card from any fraud. 

 

RETURNS

 Can I return my order?

If you are not satisfied with your order, you may return your order for a refund or exchange within 30 days of date of delivery. Just click here to being the return process.

 Can I exchange my order?

Of course! Just follow the same return steps. Please write in the notes section what you would like to exchange for and we'll take care of the rest!

 Is return shipping free?

In order to facilitate the hassle of return shipping for our customers, we offer a pre-paid return shipping label with Fed Ex. We will hold $10.00 from your refund for this service. If you prefer to ship at your own expense you may do so well, please advise us in advance. 

 What happens if there is a mistake with my order?

If for any reason we ship the wrong item to you, please contact us right away. We will gladly ship right away the correct item and pay for the return shipping.